Last updated : 3 October 2023
Fine Spirits Auction S.A.S. is concerned about protecting its customers' personal information. It is committed to ensuring the highest level of protection for your data, in accordance with European and French law.
For more information regarding the matter, you can also read the information on the Commission Nationale de l'Informatique et des Libertés (CNIL) website www.cnil.fr.
The personal information collected on the Fine Spirits Auction S.A.S. website or the Fine Spirits Auction Estimation phone application is processed by:
Fine Spirits Auction S.A.S. ,190 rue d'Estienne d'Orves - 92700 Colombes.
We need your information in order to manage your orders and their follow-up (for example deliveries, invoices, accounting, managing customer accounts, the loyalty programme, follow-up of customer relations such as satisfaction questionnaires, managing complaints and post-sales services.
When you pay on our website, your payments are secure. Fine Spirits Auction S.A.S. does not collect your payment details. For card payments, Fine Spirits Auction uses the secure payment solution provided by the group Société Générale: SOGENACTIF. Fine Spirits Auction does not have access to its customers bank details. The data is encrypted by Secured Socket Layer protocol and are sent directly to the SOGENACTIF secure server.
If you accept our cookies for targeted advertisements, your collected data will allow us to improve and personalise our services as well as offers and communications. We can, for example, send you personalised emails.
We can use the data in order to better understand our customers or for statistical purposes to analyse our website's performance and improve the services we offer. If you accept Fine Spirits Auction's performance cookies, we measure, for instance, the number of pages viewed, the number of visits to the site as well as visitors’ activity and the frequency they return to the site. If you accept Fine Spirits Auction's performance cookies, we measure, for instance, the number of pages viewed, the number of visits to the site as well as visitors' activity and the frequency they return to the site.
If you refuse these cookies, we can only measure the conversions regarding the bids and purchases carried out on our website, as well as other traffic statistics that are exempt according to CNIL.
We collect and process your surname, first name, address, email address, password, phone number, IP address, connection and navigation data, order history, viewed products, delivery problems and complaints.
Certain data is automatically collected when you browse our website, and other data can be sent to us by partners if you gave them consent to share your information (in compliance with current regulations).
We collect the information you provide us with when:
Following an order, you will receive an email which will allow you to follow your order (order confirmation, information regarding delivery, ...). These messages are necessary for allowing orders to be processed properly and are not linked to your choices regarding receiving newsletters and commercial offers.
Following the creation of your account, you will be able to receive information and offers from Fine Spirits Auction S.A.S. via email. These newsletters will allow you to stay informed regarding Fine Spirits Auction's news and the advantages from which you could benefit on the site www.finespirits.auction. We measure the opening rates of our emails in order to better adapt them to your needs.
You can also choose to receive offers by post.
Unless you opted out, you could be contacted by one of our operators or partners offering you services related to your purchases on the site (this excludes marketing by automatic dialling which will be subject to your expressed agreement).
You can choose to receive alerts keeping you notified by email of the availability of a product. These alerts allow you to: :
The data that we collect can be sent to Fine Spirits Auction service providers (sub-contractors) for the above-mentioned purposes, for instance the management, execution, treatment, and the payment of your orders as well as marketing operations carried out by Fine Spirits Auction.
Privacy policy: https://www.atinternet.com/en/data-protection/resources/
The service provider can analyse traffic to the Fine Spirits Auction website and its performance.
Privacy policy: https://policies.google.com/privacy#europeanrequirements
The service provider can analyse traffic to the Fine Spirits Auction website and its performance.
Privacy policy: https://www.brevo.com/legal/privacypolicy/
The service provider can send marketing and informative emails to clients who have consented to be contacted.
Privacy policy: https://policies.google.com/privacy#europeanrequirements
The service provider creates targeted and personalised advertisement on Google services as well as on its partners.
Privacy policy: https://fr-fr.facebook.com/privacy/policy
The service provider can send advertisements to users who have visited the website.
You can opt out at any moment or oppose the use of your data by contacting us:
If you proceed by email or letter
let us know your surname, first name, email address, and address. State the nature of your request and the right you wish to exercise. So that we can be sure of your request, you can for instance write one or more reasons:
In accordance with the Law on the Protection of Personal Data, you can exercise your rights (access, rectification, erasure, objection, restriction and data portability as the case may be) and decide on the fate of your information after it has been deleted from Fine Spirits Auction S.A.S. by email: [email protected] or by letter to: Fine Spirits Auction S.A.S. ,190 rue d'Estienne d'Orves - 92700 Colombes.
To allow us to reply quickly, please provide us with your surname, first name, email address, address and if possible, client reference number. Certain requests (such as right of access) must be accompanied by a signed photocopy of your proof of identity so that we can verify your identity and find the address to which the reply should be sent. You will receive a response within a month of our receiving your request.
At any time during the risk analysis in the context of fraud prevention conducted by Fine Spirits Auction S.A.S., you may present your comments and observations.
You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), including on its website.
Fine Spirits Auction S.A.S. has a Data Protection Officer whose job it is to ensure the protection of personal information. You can contact Fine Spirits Auction's Data Protection Officer (DPO) at [email protected] (for queries regarding your rights, please contact [email protected]).
Personal data can be collected and exchanged when you use Fine Spirits Auction's social media pages, services, or applications. We invite you to read the various social medias' personal data protection policies in order to know exactly what information is collected by the social media sites and how it can be transferred to Fine Spirits Auction S.A.S. in relation to its websites and application as well as how your data can be used for advertising purposes in particular. You can configure the access and confidentiality of your data on your social media account. Fine Spirits Auction S.A.S. collects certain information and personal data regarding the time you spend on Fine Spirits Auction S.A.S.'s social media pages. This information is used for commercial purposes to improve our commercial relationship and advertising in order to personalise our messages. The information collected by Fine Spirits Auction S.A.S. by way of its application and websites linked to social media are subject to the aforementioned conditions and the conditions specific to Fine Spirits Auction's applications. On the other hand, Fine Spirits Auction S.A.S is not responsible for how social media websites use your personal information.
Using social media and Fine Spirits Auction S.A.S. in relation with social media sites and apps is likely to mean that certain data is collected and exchanged between the social media sites and apps and Fine Spirits Auction S.A.S. We invite you to consult the privacy policies of the social sites in order to know exactly what information is collected and can be sent to Fine Spirits Auction S.A.S. in connection to its sites and the ways your data could be used, for advertising purposes, in particular. You can modify the personal data and confidentiality settings directly on the social media sites and apps. Fine Spirits Auction S.A.S. collects some information and data linked to your activity on Fine Spirits Auction's social media pages. This data is used for advertising purposes to improve our commercial relations and adverts targeted towards you so that we can offer you a personalised experience. The information gathered by Fine Spirits Auction S.A.S. from social media sites and apps for its own purposes is used according to this policy. However, Fine Spirits Auction S.A.S is not responsible for the way that social media uses your data for their own purposes.